policies
rabies vaccinations
Current rabies vaccinations are required by state law. We will not perform any services prior to receiving required vaccine documentation. Spaw Collective and its independent LLCs have the right to refuse service based on pet vaccination status.
Groom satisfaction
If you are in any way dissatisfied with the outcome of your groom, notify us with in 48 hours and we will fix the groom at no additional cost. Notification must be made prior to 48hours otherwise the condition of the groom will be considered reasonable wear and tear.
late arrival or pickup
Arrival 15 minutes after scheduled appointment time may result in cancellation. Likewise, pickup is required within an hour of completion, otherwise a $15 fee will be applied at check out for every hour thereafter. We are a small facility and have limited kennel space.
Cancellation policy
4-hour notice is required for the cancellation of any grooming appointments. Failure to do so may result in a $15 fee added to your next invoice. After two NO SHOWs, all future appointments will require a deposit to book.
Health & behavioral issues
Spaw Collective and its independent LLCs reserve the right to refuse service. If at any point your pet becomes too stressed, aggressive, or displays any health concerns, we will discontinue service and contact you immediately.
Pregnant or Nursing
Spaw Collective and its independent LLCs has the right to refuse services to pregnant or actively nursing pets.
matted pets
Tight matting can cause severe discomfort in your pet. It can cause bruising, reduced circulation, and in extreme cases tissue necrosis. Shaving is always the most humane solution. Removal of these mats may cause skin irritation, and obsessive itching from increased blood flow to previously matted areas. Always watch for excessive scratching and headshaking to prevent injury to your newly shaved pet. Spaw Collective and its independent LLCs are not liable for any adverse reaction (ex: hematoma) caused by a matted shave down.
shaving double coats
Shaving double coated breeds can irreversibly damage the coat. The double coat is designed to insulate your pet from both hot and cold weather & shaving only makes the shed hairs small and sharp. Undercoat management is the best way to keep that insulation working properly and reduce shedding.
If you decide to shave your double coated dog, we recommend daily brushing to limit possible damaging effects to the coat.
ear plucking
Plucking the ears unnecessarily can cause swelling, irritation, and micro-tears which provide a habitat for infection causing bacteria to grow. We will only Pluck ears if you have previously discussed it with your veterinarian and request at drop off. Spaw Collective and its independent LLCs are not liable for any adverse outcomes of ear plucking requested by pet parent.
anal gland expression
Unnecessary anal gland expression can be detrimental to your pet’s health. We will only externally express glands if you have previously discussed it with your veterinarian and request at drop off. Spaw Collective and its independent LLCs are not liable for any adverse outcomes of external anal gland expression requested by pet parent.
fleas & skin conditions
Flea and tick shampoo will be used on any dog with live fleas at drop off. You may also provide an alternative flea and tick shampoo, or vet prescribed medicated shampoo if desired.
lumps, bumps, scabs, & scrapes
The grooming process can reveal skin conditions and injuries that may have been previously hidden from the pet parent. If found, we will identify and work around these areas and notify you of any discoveries at pick up. Spaw Collective and its independent LLCs are not liable for any preexisting lumps, bumps, scabs, or scrapes.
viral, bacterial, & infectious disease
Any pet exhibiting signs of a transmittable condition will be denied service and referred to a vet.
Color release
By agreeing to a pet dyeing service, You release Spaw Collective and its independent LLCs from any and all liability resulting from such service. Spaw Collective and its independent LLCs are not held responsible for any skin/coat reaction, possible ingestion due to licking, or unwanted product transfer onto other surfaces.
Media release
By leaving your pet in our care you grant Spaw Collective and its independent LLCs permission to use, reproduce, distribute, and publish any photographs, audio, and video recordings of your dog(s) at any time during and after the groom. You release Spaw Collective and its independent LLCs from any and all liability resulting from such use. You waive any right to any compensation for any of the reproduction, broadcast, and distribution of any photographs, audio and video recordings of yourself and your dog(s) at any time during or after the grooming.